January can be a quiet period for the United Kingdom business community and the present economic slow down is likely to impact upon this to a greater degree.
A lot of organisations are now looking at various cost effective means that they can optimise the number of questions they are sent and in turn, produce more through put.
A very well-liked way of businesses reaching this objective is to offer their customers a completely free telephone call.
0800 numbers cost you nothing to call to contact from a normal landline and many organisations that use them get a vast increase in the quantity of calls they receive. In fact, studies by the Institute of Direct Marketing has concluded that a business that provides an 0800 number can boost their number of calls by in the area of 185%.
Just one benefit that lots of United Kingdom organisations are experiencing by applying 0800 numbers to their business.
Below are Seven more:
1. 0800 numbers are non-geographic – which means they are not area anchored like normal landline numbers. Ensuring, businesses can draw in a greater amount of business beyond of their physical area as they won’t be restricted by their area.
2. Given the option, 63% of the public say that they would always call a freephone number first (Teleculture 2000).
3. The Henley Research Centre concluded that 68% of the public get the impression that organisations that provide 0800 numbers care more about their callers.
4. 0800 numbers, similar to all non-geographic telephone numbers, enable organisations to instantly tidy up their phone systems with online call management features – such as greeting messages and call divert.
5. Online call statistics systems enable company owners/managers/marketers to evaluate the region of callers to their 0800 number, number of unanswered calls and busy times in order to benefit with marketing/customer relations and planning staff numbers more effectively.
6. Companies can control the area they need to receive their calls (e.g. not in normal working hours and in an emergency). Their 0800 number can be rerouted to any UK landline or mobile with Call divert features
7. All enquiries to 0800 numbers can be queued when combined with online call queuing systems. allowing companies to receive more enquiries and not loose potential business.
It seems evident that basically by using a freephone telephone number, businesses can increase the number of enquiries they receive, sort out their callers more efficiently, plan staffing effectively and stand out from their competitors – all areas that are crucial in business and vital for businesses to thrive in this time of financial uncertainty.
For business owners, a simple change of telephone number could be the most important resolution that they make in 2009.
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